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Frequently Asked Questions

What is your return policy?
    At Mili, we adhere to the best quality standards and strive to make every transaction as smooth as possible. However, if your are not satisfied with your purchase for any reason, you may return the product within 15 days from the date of delivery. Please ensure that the package should have the price tags, labels intact. We will refund the exact amount that was paid at the time of purchase.
    Can I change, cancel or modify my order?
      You may cancel/modify an order before it is shipped. Orders once shipped cannot be cancelled or modified

       

      When will I receive a refund for my return?

        Once the returned product has undergone a satisfactory quality check by our team, the refund will be made to you in the same mode through which the original payment was made within 7-10 working days.
         
        Where do you ship? Is there a shipping fee?

        We ship pan-India. The prices on each product are inclusive of GST charges and shipping fee. 

         

        Do you ship internationally?

        Yes. We do. Except for international shipping, the charges of the product and shipping  cost need to paid upfront. We will share the  complete pricing on request and then ship the order at the desired address.

         

        When will I receive my order?

          We will ship within 24-48 working hours of the order confirmation. Delivery time is usually a week for domestic orders

           

          What are the different payment options?

            We accept only online payments through all cards, net banking, UPI and wallets like Paytm, PhonePe Etc. We also offer Cash on Delivery (CoD) after quick verification through message or a  phone call

            What if an item I like is out of stock?

              We try our very best to keep all products in stock. However, there may be times when unexpected demands exceed our supply. Kindly write to us at support@ilovemili.com to find out if a product will be back in stock or not.

              Do you have a retail store?

                We do not have a retail store. We only operate online through our website - ilovemili.com.